Overview

Our return and refund policy lasts 30 days. Items must be unused, in their original packaging, and in the same condition as received to qualify for a return.

Non-returnable items include:

• Gift cards
• Items marked as final sale
• Products damaged or not in original condition (unless due to our error)

Refunds

Once inspected, we will notify you of approval or rejection. Approved refunds will be processed to the original payment method within 7-10 business days.

Exchanges

Defective or damaged items can be exchanged for the same item. Contact us at shop@dvfragrance.com for assistance.

Shipping

Customers are responsible for return shipping costs, which are non-refundable. For valuable returns, we recommend trackable shipping services.

For more questions, reach us at shop@dvfragrance.com.